Resurfacing a Poorly Installed Driveway in Northwest London with SureSet Resin Bound

Project Overview

SureSet was recently appointed to rectify a sub-standard installation left by a competitor company at a property in Northwest London. The poorly installed resin surface had deteriorated rapidly due to subpar materials and workmanship, leaving the client with an unsightly and unsafe driveway. SureSet was chosen for our expertise in resin bound surfacing, our high-quality product range, and our reputation for customer service and reliability.

 

The project involved removing the faulty surface and installing 165m² of our premium 6mm Ocean Grey resin bound natural aggregate material at an 18mm depth, designed specifically for the vehicular turning driveway. This surface was laid over a tarmac base to ensure durability and strength, providing a long-lasting solution that met the client’s needs for a functional and aesthetically pleasing driveway.

 

Background

The original resin surface, unfortunately, showed signs of product failure that would fail to meet industry BBA standards, resulting in a surface that ravelled, cracked, and became uneven within a short period. The client was left frustrated and concerned about the safety and appearance of their driveway.

Failed surface

SureSet was approached after the initial installation failed, due to our extensive experience in the industry and reputation for delivering high-quality, durable resin bound surfaces. The client needed a permanent solution that could withstand the demands of a heavily trafficked driveway while maintaining its aesthetic appeal.

Failed surface

Challenges

Poor Initial Installation: The existing surface had potentially been installed using low-grade material, and improper techniques that led to ravelled loose stone, cracking, and pooling water. The original installation was left uneven, leading to an unsightly, unstable surface that posed impractical and unsightly for the expected vehicular and pedestrian traffic.

Surface Removal: Before we could install the new SureSet surface, we had to plane off the existing, faulty surface. This involved careful removal to avoid damaging the tarmac base underneath, which remained in good condition and could support the new resin bound surface.

Client Trust: The client had understandably lost confidence in resin bound products after their poor experience with the initial installer. SureSet needed to reassure them by demonstrating our proven track record of quality, longevity, and exceptional customer service.

Surface Removal

SureSet's Solution

Once the previous surface was expertly removed, SureSet began the installation of a new resin bound system. The choice of 6mm Ocean Grey was not only visually striking but also practical, offering a blend of durability and low maintenance for a busy driveway.

 

Resin Product: SureSet’s resin bound surfaces are manufactured to the highest industry standards, ensuring optimal performance and aesthetic appeal. Unlike the failed products used by the previous contractor, SureSet’s resin offers superior UV resistance, ensuring the colour remains vibrant over time.

 

Depth & Design: For a vehicular turning driveway of this size, SureSet recommended an 18mm depth of resin bound material, which is ideal for areas subjected to regular vehicular traffic. The depth ensures the surface can handle weight and movement without cracking or sinking, which is often a key issue with failed installations.

 

Tarmac Base: The base beneath the faulty resin surface was still in good condition, having been installed correctly during the initial works. SureSet ensured that this solid foundation was retained, reducing unnecessary additional costs for the client.

 

Results

The new SureSet resin bound surface transformed the driveway. The Ocean Grey finish provided a sleek, contemporary look that complemented the property's exterior while offering a highly durable surface that could withstand daily use by vehicles. The client was particularly impressed by the consistency of the surface, the quality of the materials, and the seamless installation process.

 

The driveway was completed to the highest standard, with a 21-year guarantee, offering the client peace of mind and long-term durability. SureSet’s professional approach, combined with our premium product, restored the client’s confidence in resin bound surfacing.

Why SureSet?

Industry Expertise: SureSet has over two decades of experience in resin bound surfacing, allowing us to diagnose issues and deliver long-lasting solutions where other contractors fall short. Our proven track record in providing durable surfaces that stand the test of time is a testament to our knowledge and craftsmanship.

 

Quality Products: The SureSet resin bound material used in this project - 6mm Ocean Grey - demonstrates the superior quality of our materials. Our resins are specifically designed to endure high levels of traffic, resist UV damage, and provide an attractive, low-maintenance solution for driveways and other external surfaces.

 

Proven Longevity: SureSet surfaces come with a guarantee for up to 30 years*, thanks to our strict adherence to best practices in installation and our use of high-end materials. Clients can trust that our products won’t just look good upon completion but will remain in optimal condition for years to come.

*(subject to conditions)

Customer Service: Beyond our technical expertise, SureSet is committed to providing an exceptional customer experience. We guided the client through the rectification process, offering clear communication, realistic timelines, and support throughout. Our dedication to service left the client reassured and satisfied with the outcome.

 

Conclusion

This project highlights the importance of using experienced professionals and high-quality materials for resin bound installations. While the client’s initial experience with a competitor left them with a substandard surface, SureSet was able to rectify the situation by removing the faulty resin and installing a premium, long-lasting solution. The success of this project serves as a reminder that quality and expertise are paramount when it comes to creating durable, beautiful surfaces that clients can depend on for years to come.

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