When you work with a product as engaging and creative as resin bound paving it is easy to inspire people through everyday conversations. With the increasing requirement for SUDs solutions in both commercial and domestic paving applications most people will have seen the product on driveways, town centres, around tree pits and in communal areas, and as part of grand entrances and statement pieces where resin bound paving is used to create logos, wording and wild and wonderful designs.
SureSet were the talking point
During a New Year’s Eve party in a village close to the SureSet headquarters in rural Wiltshire, resin bound paving became the talking point of the party. Whilst engaging in the usual chit chat SureSet’s Duncan was talking about where he worked and what he did, and the mother of a close friend overheard the conversation and was keen to hear more, having seen SureSet installed in various locations.
Sues drive was tired old concrete, and although it was in good condition it was showing its age, and the fact SureSet could be laid straight over the existing surface she was impressed by the minimal disruption this would cause and the instant boost to the properties kerb appeal.
After some further discussions the seed had been set, and a few days after the party Duncan received a text asking for more information and contact details for SureSet. Knowing the homeowner, property and requirements he knew that the next step would be to put her in contact with her local Approved Installer – who happened to have won SureSets Elite Approved Installers ‘Customer Service’ award for the second consecutive year.
SureSet’s Elite Approved Installers known for their Customer Service
Karl Drake, of Permastone Paving Ltd, spoke with the homeowner and arranged a home visit to discuss requirements and then provide a quotation, which was duly accepted. The order was for 45m² of 6mm Milk Chocolate, a beautiful blend of Natural Aggregates that would complement the red brick house.
The installation was completed in April 2019 with an overlay of the existing concrete drive. Due to the fantastic customer service of Karl and his team, the owners were in sheer delight at the new lease of life that had been brought to their drive.
The installation included some new brick edging sets around the curved entrance to the drive, and due to the slope of the driveway an aco drain was installed to catch and transfer rainwater to a soak away.
Homeowner Sue Smith was so impressed with her experience, both with SureSet Permeable Paving and Permastone Paving she sent us the following testimonial:
“I had been thinking about having my driveway re-surfaced for a little while. Having done the research and looked at some examples I decided that resin bound would be the best option for me. I located various companies online, but something always held me back from making the call. Having recently lost my husband I was perhaps worried about making the wrong choice and being ripped off. Once I had been put in touch with SureSet I immediately felt that my dream of having a resin bound driveway was a step closer. The company is local to where I live and has an excellent reputation. They put me in touch with their approved installer, Karl from Permastone Ltd, and he straightaway made contact with me. This impressed me as I hate having to continually chase companies for a response when I am the customer. When Karl visited to make his initial assessment, I instantly felt this was a company I could do business with. Karl was able to advise me without being at all pushy and it quickly became evident that Permastone was a company with a good work ethic, a great deal of knowledge and a lot of experience.
Once I had accepted the quote my driveway was installed at Easter. All I can say is that I am absolutely delighted with the result in every way and it has completely transformed and enhanced the outlook to the front of my house. The workmanship is excellent, and Karl and his team are perfectionists along with providing great customer service. The product itself is brilliant, looks amazing and I now have no problems with drainage which I had done previously due to the fact my driveway is on quite a steep slope.
Overall, I would highly recommend SureSet and Permastone and every day when I open my front door and see my driveway, I am happy in the knowledge that I made the right decision to go ahead with the work.”
If you are keen to learn more or would like a quotation for your project, please contact us at firstname.lastname@example.org or call 0800 612 2083.