Whether it’s a small garden pathway or an access road to a housing estate, we feel that it is important for our customers to know that we believe in our product and that we are confident in the longevity of our permeable resin bound paving system and as such offer a guarantee to prove this.
As many of you are undoubtedly aware SureSet UK Ltd offer a 15 year guarantee on all of our installations which cover many things including, but not limited to, oil damage; frost damage; loose stone and poor workmanship.
In recent months we have decided to make slight changes to the way that we issue our 15 year guarantee and hope that our new format will give you a more personalised feel.
Upon completion of your installation you will be issued with a feedback questionnaire, everyone likes to know how they have performed and we really like hearing from our customers, so this is a great way to let us know how you really feel. When we receive your feedback and your invoice has been cleared we will issue you with your guarantee certificate.
The new guarantee certificate is more personalised to your project. The certificate will state the project name and will be authenticated by our Managing Directors signature. We have also implemented a serial number system on the bottom of the certificate to help ensure that you really do have a SureSet installation.
The certificate will be posted to you along with a copy of our maintenance guide to help you keep the SureSet surface looking as good as the day it was first installed.
It is important to us that our customers are given the best quality service, which has been synonymous with the SureSet name for many years; by offering our 15 year guarantee on all installations we feel that we are providing our customers with peace of mind that they are using the best quality product on the market!