When it comes to undertaking an engineering, plumbing or landscaping job, the last thing you need to hear from your customer is that something has gone wrong and you will need to return to finish the job.
This is what is known as having a project remedial and can actually cause quite a bit of damage to the reputation of a building firm. Here are some of the best ways you can make sure that any project you undertake does not involve you returning to the job later on.
Survey the area
Before you start on your project, be sure to scope out the landscape, environment and what sort of materials the project will need to be effectively completed. Do you have the correct tools and plan to finish your project without any potential problems emerging?
You may also want to consider returning at a later date for a quick check-up on the project to make sure it has held strong throughout the night time, as temperature can affect the stability of any building or construction project.
Effective clientele communication
No matter what area of construction the remedial lands in, such as an engineering job remedial or a landscape job remedial, it is essential that your team can compensate for any problems or damage they have caused to the house or work area while they have been on the job.
Make sure that they ask the client exactly what the new problem is and where it is located. Your client’s feedback is essential in fixing the remedial problem as quickly as possible. Once you have gained their input, you can start to focus on the problem at hand.
If they are in the room with you, listen to their small talk, as they may let slip smaller details that they have noticed about the problem. You can use this to your advantage to fix the problem.
Your team is key
If you are determined to never be forced to return to a supposedly “completed” project, then be sure to keep an eye on your staff. While you can’t go to every job with them, you can keep an eye on their projects and the feedback that their clients give.
Make sure they are fully prepared to undertake their job and to call you if there are any additional problems. There are no qualms in asking for help, and your staff should trust the senior management to assist them should a problem be out of their control.
Keep track of your clients
If you want to carefully monitor your projects in the future, why not ask for feedback from your clients? Ask them to rate your service and how they would improve your work. If you document and keep track of these improvements, you will quickly be able to reduce your future tally of remedials.