On April 16th, 2018 SureSet hosted their second Approved Installer networking day. This year the event was opened up to all our Approved Installers and Global Partners who were invited to join us at the National Self Building and Renovating Centre (NSBRC) where SureSet have a permanent exhibition stand. The event kicked off at 11 am with teas and coffees, introductions and a chance to hand out name badges and event schedules. With the endless bad weather, we have all had recently and the outlook of a far more favourable week for installing, some of our Approved Installers were not able to make it in favour of installation jobs that had started to back up, but there was still a healthy turn out of our old and new installers.
After welcome speeches from our Commercial Director Ben Shave and Head of Marketing Yvonne Holloway, it was over to our first guest speaker, Lee Cockerill from Barbour ABI. Lee gave a presentation on the Barbour ABI lead source system and was happy to answer questions from our UK and Global installers about the benefits of Barbour ABI to their businesses.
Following on from Barbour ABI was SureSet’s John Fletcher who spoke about our 2017 Elite Approved Installer award winners, who announced towards the end of last year.
Perma Stone Paving won the Outstanding Customer Service award for their incredible 80% return of customer questionnaires, with over 90% of these offering nothing less than full marks.
The Project of the Year Award went to David Crowder Landscapes Ltd for a driveway project they completed which required a fair amount of regulating prior to the resin bound paving being installed, the final result was as close to perfection as you would expect from one of our Elite Installers.
The main Approved Installer of the Year Award went to Gibson Gardens Ltd which was based on sales and conversions, customer feedback, timely finance and admin. Gibson Gardens completed some of our favourite projects from last year and also some of our most popular projects with customer enquiries.
The final award was the SureSet Spotlight Award which was won by Lockwood Landscapes for a long sweeping residential driveway they completed. A stand out feature from the project was an area to the front of the property, which instead of installing a step to the front door the resin bound materials were regulated to form a gentle rise to the doorstep and thus not breaking up the seamless, smooth and sweeping lines of the driveway.
After the awards came the lunch break and a chance for the Approved Installers to network some more and discuss the morning’s session. Dural was in attendance too and spoke with the AI’s about their edging systems and flooring solutions. This then followed neatly into a live demo of some new products SureSet have been trialling with fantastic results.
Firstly, was a new ‘hover trowel’ product we have introduced that is designed to be run over hand floated surfaces to remove any imperfections and trowelling marks and improve the finished product. All our Approved Installers were keen to see the tool in action and were all impressed with the results.
The second new product SureSet wanted to show was their resin batching van. As well as eliminating plastic buckets from the installation process it has also improved the efficiency and speed of the installations. Our team have perceived the new machine in a positive light and expressed how helpful it has proven to be.
Once the Approved Installers had a chance to see both innovative installation tools in action and any questions were answered the second half of our event resumed with a presentation from Giant Peach Digital’s James Read, Founder of Giant Peach, discussed content creation, digital branding, website design, strategy and digital marketing.
The final guest speaker of the day was the owner and creator of PavingExpert.com, Tony McCormack. Tony has over 60 years of experience in the paving industry and every person in the room would have taken something away from his talk on sub-bases, bases, edging restraints and drainage. His knowledge of all things paving is second to none and anyone who is seeking impartial advice on any paving-related question should make pavingexpert.com their first port of call.
Once Tony had finished his presentation it was time for more refreshments and a chance to provide our Approved Installer’s with new SureSet sales folders, complete some interviews and answer any final questions they had.
The overall feedback received about the event was that all the presentations were beneficial to our installers, the demo of our two innovative tools were insightful and everyone left the event feeling they had learned something new.