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1. About this Returns Policy
The terms and conditions set out in this "Returns Policy" apply to all goods purchased from SureSet UK Limited, whether you buy through our website at www.sureset.co.uk, over the phone or otherwise.
This Returns Policy forms part of a legally binding contract between us and you which you accept whenever you buy goods from SureSet.
2. Your right to cancel non-standard goods
2.1 Goods that have to be specially prepared cannot be cancelled or returned once the order is accepted unless we agree otherwise. In this case, after we have sent you our 'Acknowledgement of Order' email you will have entered into a binding contract to buy the goods, and because the goods are being specially prepared you will not be able to cancel that contract. Once the goods have been delivered you can only return them if they are not of satisfactory quality and we cannot remedy the fault to your reasonable satisfaction.
3. Return of Goods
3.1 Where a claim of unsatisfactory quality is made the Goods shall be returned by you to us. If the Goods are found to be of unsatisfactory quality or unfit for purpose we will offer you the option of a replacement or a full refund.
3.2 Following receipt of the goods, you can cancel your contract by notifying us (as set out in section 4 below) within seven days of the date on which the goods were delivered. This means that if you change your mind about the goods, or for any other reason you decide you do not want to keep the goods, you can notify us of your decision to cancel the contract, and then return the goods to us for a refund. If your order comprises more than one item you can cancel and return any of the items individually or in combination. If you do not notify us within this time period we shall assume that you have accepted the Goods.
3.3 Nothing within this Returns Policy affects your rights under law, and in particular you will always be entitled to return goods to us for a full refund if they were misdescribed, or are not of satisfactory quality or reasonably fit for their purpose and we cannot remedy the fault to your reasonable satisfaction.
3.4 To comply with the Consumer Protection Regulations (2000) with regards to Distance Selling, Sureset UK Limited offer all customers who purchase goods from www.sureset.co.uk, a seven day ‘cooling off period" during which time customers can cancel their order and receive a full refund. Should the goods in question be faulty then Sureset Uk Limited will also refund all relevant delivery charges. Should the order cancellation be due to a ‘change of heart' and the goods already despatched, then the delivery charges will be bourn by the customer.
4. How to cancel
4.1 If you wish to cancel an order please contact SureSet on 01985 841180 or email firstname.lastname@example.org.
4.2 Where you cancel your order after the goods have been delivered you agree to return the goods to us by following the procedure set out below.
5. Returning your goods
5.1 You will arrange and pay for the return of the Goods to us, in its original packaging by a secure method, as agreed by us. Please contact us to confirm when despatch is made and the estimated delivery date back to us.
6. Refunding your money
6.1 We will make all refunds to the card used for payment.
6.2 The refund will include the cost of the returned goods and the original delivery fee (where you are returning all of the goods on the order) less any charges for damage to the goods and any associated return carriage fees.
7. Your consumer rights
7.1 This Returns Policy does not take away any rights you may have under consumer law. For more information contact your local Citizens Advice Bureau (www.citizensadvice.org.uk).
7.2 This Returns Policy is in accordance with your right to cancel a contract formed at a distance under the Consumer Protection (Distance Selling) Regulations 2000.
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