Customer Complaint Policy
SureSet UK Ltd is committed to providing its customers with high quality products and a high standard of service.
In order to achieve this we will continually look at our performance and try to improve it.
In our dealings with a customer we will aim to ensure that:
making a complaint is as straightforward as possible;
the customer is always treated fairly and with respect;
we will respond in writing within 2 days, if this is not possible we will inform the customer of the reason for the delay;
we will identify any areas where problems are occurring and take action to prevent a recurrence;
we will investigate all complaints thoroughly;
we will keep the customer informed of how their complaint is being progressed and report our conclusions to him/her.
Our overall objective is to put things right for the customer, if possible, and learn from our mistakes so as to prevent them happening again.